Hi there- just took delivery of a new USA rampage and I'm in need of some warranty work or a replacement guitar. I don't see any e-mail contact for the guys at G&L on the website and am wondering how to get in contact with the right person. I work at a guitar store in Canada where it was ordered but all questions and orders usually go through a third party distributor (kief music). I would like to speak directly with G&L to avoid confusion and hopefully speed the process if possible.
Thanks
Contact for warranty work/replacement?
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Re: Contact for warranty work/replacement?
See the Support page on G&L's website: http://www.glguitars.com/support/index2.asp .companydamned wrote:Hi there- just took delivery of a new USA rampage and I'm in need of some warranty work or a replacement guitar. I don't see any e-mail contact for the guys at G&L on the website and am wondering how to get in contact with the right person. I work at a guitar store in Canada where it was ordered but all questions and orders usually go through a third party distributor (kief music). I would like to speak directly with G&L to avoid confusion and hopefully speed the process if possible.
Thanks
This seems pretty clear about what you should do.For warranty repairs in USA and Canada please contact the dealer where you purchased your G&L.
Hope this helps.

--Craig [co-webmaster of guitarsbyleo.com, since Oct. 16, 2000]
Welcome! Read This First
Got a G&L question? Check out the: G&L Knowledgebase
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Welcome! Read This First
Got a G&L question? Check out the: G&L Knowledgebase
Current G&L Specifications and Options
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Re: Contact for warranty work/replacement?
Sorry, I must not have been clear in my post. I work at the dealer where I purchased the guitar. In canada all communication is usually done through our Kief music rep (who is the G&L distributor in Canada). I would like to speak to G&L direct.
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Re: Contact for warranty work/replacement?
I checked with one of my contacts at G&L and I've been told that Spencer will be getting in touch with you.companydamned wrote:Sorry, I must not have been clear in my post. I work at the dealer where I purchased the guitar. In canada all communication is usually done through our Kief music rep (who is the G&L distributor in Canada). I would like to speak to G&L direct.
Hope this helps.

--Craig [co-webmaster of guitarsbyleo.com, since Oct. 16, 2000]
Welcome! Read This First
Got a G&L question? Check out the: G&L Knowledgebase
Current G&L Specifications and Options
Welcome! Read This First
Got a G&L question? Check out the: G&L Knowledgebase
Current G&L Specifications and Options