G&L Online store broken

The place to discuss, post photos, video, and audio of the G&L products (US instruments, stomp boxes, etc.) produced after 1991, including the amps & gear we use with them.
Sleeper_Service
Posts: 2
Joined: Mon Aug 08, 2011 2:44 am

G&L Online store broken

Post by Sleeper_Service »

Hi dudes,

I bought a brand new USA Legacy last August, and I now want to buy a few accessories from G&L's online store for it. However, when I log into the store, the formatting breaks and I can't view my cart and go to the checkout, the formatting is totally broken when I'm logged in! So I have been frustrated in not being able to order what I want.

I've tried using the contact form in the store also, but after 3 months got no reply, so I tried again and it's been 4 weeks with no reply. So either they're ignoring me or their contact form is also broken. Their store has behaved like this since well before Christmas!

I have tried the store in many different browsers; Firefox, IE, Safari, Chrome, Midori, etc on three different operating systems (Windows 7, OSX and Ubuntu) and it behaves the same; the store works fine but then when I log in the formatting goes to hell and it is impossible to use.

Seeing as I can't find any other way of contacting the store about this, I wondered if you resourceful folk could help me get in contact with them somehow.

Thanks!
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Craig
Site Admin
Posts: 11349
Joined: Tue Mar 03, 2009 10:52 am
Location: Either Coto De Caza, CA or Paso Robles, CA

Re: G&L Online store broken

Post by Craig »

Sleeper_Service wrote:Hi dudes,

I bought a brand new USA Legacy last August, and I now want to buy a few accessories from G&L's online store for it. However, when I log into the store, the formatting breaks and I can't view my cart and go to the checkout, the formatting is totally broken when I'm logged in! So I have been frustrated in not being able to order what I want.

I've tried using the contact form in the store also, but after 3 months got no reply, so I tried again and it's been 4 weeks with no reply. So either they're ignoring me or their contact form is also broken. Their store has behaved like this since well before Christmas!

I have tried the store in many different browsers; Firefox, IE, Safari, Chrome, Midori, etc on three different operating systems (Windows 7, OSX and Ubuntu) and it behaves the same; the store works fine but then when I log in the formatting goes to hell and it is impossible to use.

Seeing as I can't find any other way of contacting the store about this, I wondered if you resourceful folk could help me get in contact with them somehow.

Thanks!
I have emailed a couple of contacts at G&L who should be able to address this issue. I've asked them to let me know when
it has been resolved and I will post updates as soon as I hear. Note that I will be on vacation next week and will be away for
the site.

Hope this helps.

:ugeek:
--Craig [co-webmaster of guitarsbyleo.com, since Oct. 16, 2000]
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Darth Invader
Posts: 139
Joined: Mon Feb 08, 2010 5:55 pm
Location: Orange County, CA

Re: G&L Online store broken

Post by Darth Invader »

Hi,

I just sent a PM to you so let's see if we can get it sussed out asap. Three orders came in this morning, I'm hoping one of them is yours.

Soon as I hear back from you we'll be all over it. Thanks a lot!

Dave
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Sleeper_Service
Posts: 2
Joined: Mon Aug 08, 2011 2:44 am

Re: G&L Online store broken

Post by Sleeper_Service »

Hi,

Thanks ever so much to both of you for your replies. I will be emailing Dave in order to solve the issue.

Cheers!