A victory over the online store

[Philby]

Some of you may recall my ongoing battles in getting hold of a few minor parts from G&L. Nothing major - a couple of pots and some pickup covers. It should be easy, except the on-line store doesn't work if you live outside the US. More precisely, the store DOES work but the postage calculator does not. $150 postage for pickup covers. I don't think so!



Anyway, this has been going on for about 3 years now. The local Aus distributor is hopeless and told me to get in contact with G&L, and the only response I ever had from G&L about 2 years ago was to use the local distributor.

To cut this tedious story short, last week I made my annual attempt at getting the same set of parts using the online store. Same result. $150 postage. I e-mailed the BBE address on the website to ask when the online store would be fixed. At this point something amazing happened. I received an e-mail reply almost instantly from Kenny at BBE. Normally I get no response at all. Kenny said to give him a call and he'd sort something out. So I did. And he did. And he was really helpful. And today I received my parts in the mail for the grand postage total of $5.

I hereby nominate Kenny at BBE for employee of the decade. You rock man!

[blargfromouterspace]

That's great news. Did Kenny say if the online store would be fixed for other people out of the USA?

[Philby]

That's great news. Did Kenny say if the online store would be fixed for other people out of the USA?

Ummm, I forgot to ask.

I was so stoked to be getting my stuff, the online store seemed kinda irrelevant.

The last I heard, Darth was looking at setting up an EBay store for G&L parts. I still reckon that's the simplest, easiest, cheapest option in the long run.