Not happy with G&L treatment towards dealer (since '04)

[rhythmicist]

Was the custom order you put together all options from the current dealer price list? Or perhaps wanting one of the special body woods such as Empress or other exotic woods or wanting a Nitro finish?
Also, can you tell us where you are located (update your User Profile)?

No, it was a standard swamp ash offering. I am in central North Carolina.

[FZTNT]

Personally, I haven't missed the point you are trying to make. It is just feels like a minor thing is being blown out of proportion.

Oh no, this is no minor thing. This could well spell the downfall of G&L. I think we should wait until the OP is satisfied with all that is G&L before we start throwing around terms like "Minor Things."

Tom

[John C]

Personally, I haven't missed the point you are trying to make. It is just feels like a minor thing is being blown out of proportion.

Oh no, this is no minor thing. This could well spell the downfall of G&L. I think we should wait until the OP is satisfied with all that is G&L before we start throwing around terms like "Minor Things."

Tom

Bad parsing of the quote Tom - that line was from dalto but it starts with the OP quoting me, then dalto quoting the OP.

I absolutely agree with you; I've worked in consumer insights/marketing research for over 25 years now, mostly in service industries (insurance, financial services, investment management) and poor communication is a primary reason why people "fire" their broker, their bank, their property/casualty insurance company, and even their life insurance company.

But I will also agree with dalto that we weren't privy to the actual communication - if G&L sent the OP's dealer an email that was ignored, then it's partially on the dealer and partially on G&L for communicating something like through email. If G&L sent the OP's dealer a certified letter with a new dealer agreement, then it's solely on the OP's dealer for not paying attention to the contract. If G&L unilaterally made the change and just waited for the OP's dealer to contact them about ordering a USA guitar, then I would place it solely on G&L. But those are just 3 possible scenarios out of many possibilities.

[FZTNT]

Personally, I haven't missed the point you are trying to make. It is just feels like a minor thing is being blown out of proportion.

Oh no, this is no minor thing. This could well spell the downfall of G&L. I think we should wait until the OP is satisfied with all that is G&L before we start throwing around terms like "Minor Things."

Tom

Bad parsing of the quote Tom - that line was from dalto but it starts with the OP quoting me, then dalto quoting the OP.

I absolutely agree with you; I've worked in consumer insights/marketing research for over 25 years now, mostly in service industries (insurance, financial services, investment management) and poor communication is a primary reason why people "fire" their broker, their bank, their property/casualty insurance company, and even their life insurance company.

But I will also agree with dalto that we weren't privy to the actual communication - if G&L sent the OP's dealer an email that was ignored, then it's partially on the dealer and partially on G&L for communicating something like through email. If G&L sent the OP's dealer a certified letter with a new dealer agreement, then it's solely on the OP's dealer for not paying attention to the contract. If G&L unilaterally made the change and just waited for the OP's dealer to contact them about ordering a USA guitar, then I would place it solely on G&L. But those are just 3 possible scenarios out of many possibilities.

Sorry John, I am still trying to figure out the editing of quoted posts. This is an issue that was not covered in the tutorials and I feel like I have been let down because of it. Perhaps I missed the email. I certainly did not get an explanation from the forum moderator as to the proper method of quoting and editing other posts. Another typical breakdown in communication.

(He said very sarcastically)

But yes, there can be any number of explanations for why this guitar shop did not know the system. Shall we dance?

Tom

ps...it really cracks me up that this has gone on for two pages of posts by a dozen people.

[geoff douglas]

Hi all and rhythmicist, I'm hoping to hear that your new guitar is on its way, Can I just say that there have been many points of view regarding this thread. I liked the way Tim explained clearly the typical business plan and It’s hard to argue with that. But the thing is, now our economy, yours and ours here in Australia, is not what it used to be. Our disposable income is not what it used to be. The money is not there for our pleasures like it was a decade or 3 ago. In Australia our standard of living has actually decreased, were in debt bad as you guys are. The GFC did happen, many businesses in these times went under, businesses in small towns are in trouble. In these hard times I so believe that all dealers should be backed to the hilt, when moneys tight, product value which G&L has, needs to be exploited. G&L need to fight for satisfied customers. In hard times great gains can be made. As others have said I better say too, this is just my opinion and I’m glad I can say it, thank you G&L.
And I’m glad that lunch reports are back too,,