No more G&L guitars for me...

[louis cyfer]

The Subject line really caught my attention and I normally would avoid commenting on this post but I am going to.

If I understand this correctly the OP is not happy with the neck on guitar that he bought from a dealer. After reading through this thread it strikes me that this is in no way a G&L problem. This is a dealer issue and nothing else in my opinion. Would I buy a Gibson or a Fender from this dealer under the terms reported. I would not and if I did it appears that the terms were clearly stated. As a buyer our interface is with the dealer and not the factory. We are fortunate to have Craigs help in solving issues that have been reported if in fact they are G&L issues. The dealer that I use has called G&L as needed and received an answer almost immediately. The dealer also has blank necks of the different sizes to look at and try. Again, I don't think this is a brand issue but a dealer issue. Just my opinion and I hope that the OP can get some resolution. I would sell it and get what I wanted.-- Darwin

you are very lucky with your dealer. we can count on one hand the dealers who provide this kind of service, and we can count on one finger the dealers who have the neck blanks to try.

[Lazer]

If the factory offers contact information and a customer attempts to contact the company through those channels, they should expect to get a response in a reasonable time frame--That is the real issue here.

If the factory does not want direct customer inquiries, or is not able to handle them, they should not offer that contact information on their website.

Absolutely agree, In my book if One uses the web for business, One should respond to queries, which this was,
and judging by Darth Invaders response, this incident was a mishap and the intention is to respond to such
queries. There is a difference between ignoring emails and fail to respond every now and then.

Cheers
L-zr

[louis cyfer]

If the factory offers contact information and a customer attempts to contact the company through those channels, they should expect to get a response in a reasonable time frame--That is the real issue here.

If the factory does not want direct customer inquiries, or is not able to handle them, they should not offer that contact information on their website.

Absolutely agree, In my book if One uses the web for business, One should respond to queries, which this was,
and judging by Darth Invaders response, this incident was a mishap and the intention is to respond to such
queries. There is a difference between ignoring emails and fail to respond every now and then.

Cheers
L-zr

you know how many times darth has responded like that? the same story. "we never got the email, can't find it". only after craig gets involved that anything gets done. it's the definition of insanity to not change things but expect a different outcome.