G&L On Line Store Experience.

[darwinohm]

Last week on Jan 23 I ordered a couple of knobs from the G&L on line store. There have been some issues with G&L service discussed here. I thought the ordering software was a bit cumbersome and it took about 3 tries but the order was finally completed. The price of the items I considered reasonable and the fact they are available on line is a plus rather then going through a dealer. Yesterday (Jan29) the package showed up, packed well and exactly what I had ordered. I thought that was pretty responsive. According to the packing slip the order was processed by a guy named Kenny. Looks to me like Kenny did his job. At least I didn't have sticker shock when I saw the prices on line, in fact very reasonable after pricing the PRS plastic tuner screws at $33 for six just this past week. I spent a whopping $14.83 including shipping. This is my story and we are happy in this household with the G&L store!-- Darwin-- PS, I even have a packing slip from the historic Fender Ave in Fullerton Ca. I wonder if it is collectible?

[louis cyfer]

glad to hear they are getting thing straightened out. since the company is located on fender ave fullerton, i'd think getting packing slips from there should be the norm.

[yowhatsshakin]

I have ordered multiple cases, switch tips, and cleaning cloths from the online store and never had a problem. The orders arrived in a reasonable amount of time and according to spec and with packing slips. So I have always been a bit puzzled by the bad experiences discussed on this board. However, human psychology is such that if things go right, you wouldn't climb onto your soapbox and let the world know. (So all the power to you Darwin!) It is only when something does not go according to plan that the failure is loudly anounced to the world. But that basically implies that opinions are easily skewed towards something being bad instead of the fast majority of very, very satisfied customers. IMHO, I think nothing necessarily changed at G&L; it is just that the failures get high exposure in sharp contrast to the successes.

- Jos

[louis cyfer]

I have ordered multiple cases, switch tips, and cleaning cloths from the online store and never had a problem. The orders arrived in a reasonable amount of time and according to spec and with packing slips. So I have always been a bit puzzled by the bad experiences discussed on this board. However, human psychology is such that if things go right, you wouldn't climb onto your soapbox and let the world know. (So all the power to you Darwin!) It is only when something does not go according to plan that the failure is loudly anounced to the world. But that basically implies that opinions are easily skewed towards something being bad instead of the fast majority of very, very satisfied customers. IMHO, I think nothing necessarily changed at G&L; it is just that the failures get high exposure in sharp contrast to the successes.

- Jos

i am a firm believer of giving props when deserved, i like to let people know if they do well. like with my two rock that arrived with a broken tube. they sent out a pair of new ones the same day. a live person picked up the phone right away. and musician's friend already contacted them in less than 15 minutes of my phone call. otoh, i am yet to have an even decent customer service experience with g&l, other than craig getting involved. i have many times contemplated going down and wringing darth's neck.