New legacy

[Rdg178]

Just took delivery of legacy. Ordered with graphit nut but came with
Bone nut. Papers say medium jumbo frets. I ordered stainless steel frets.
I don't know what's going on here. Guitar plays and sounds great though.
Any thoughts
Thanks

[blargfromouterspace]

I'd contact your dealer.

[suave eddie]

I'd contact your dealer.

This seems to be the obvious first place to begin.

Either the dealer did not order what you thought you ordered, or....G&L filled the order wrong.
At this point nothing is clear.

[louis cyfer]

mediuM jumbo frets can be stAINLESS. BUT THE STAINLESS ARE 200-400 MORE DEPENDING ON THE DEALER. DAMNED CAPS LOCK.

[suave eddie]

mediuM jumbo frets can be stAINLESS. BUT THE STAINLESS ARE 200-400 MORE DEPENDING ON THE DEALER. DAMNED CAPS LOCK.

The build spec sheet should still specify stainless frets if that is part of the build.

[JagInTheBag]

mediuM jumbo frets can be stAINLESS. BUT THE STAINLESS ARE 200-400 MORE DEPENDING ON THE DEALER. DAMNED CAPS LOCK.

Damned giant fat fingers you mean...

[Rdg178]

right. my spec sheet says medium jumbo frets. not ss mj frets.
i cant believethat i went through the custom order process with the dealer and this happens. they gave me credit for the bone nut but said the frets look like ss. they are going to contact gl but it seems the frets are not ss and i need another credit for this. how can this happen at gl when i was so careful in the store. my dealer also said that he knew the guy at gl real well.
still, the guitar plays great looks good and sounds great. i am pissed at gl for getting theorder wrong though.

[suave eddie]

I'm a bit confused--Did you get charged for the upgraded nut and the SS frets? Does your dealer have a copy of what he actually ordered from the factory?

[louis cyfer]

right. my spec sheet says medium jumbo frets. not ss mj frets.
i cant believethat i went through the custom order process with the dealer and this happens. they gave me credit for the bone nut but said the frets look like ss. they are going to contact gl but it seems the frets are not ss and i need another credit for this. how can this happen at gl when i was so careful in the store. my dealer also said that he knew the guy at gl real well.
still, the guitar plays great looks good and sounds great. i am pissed at gl for getting theorder wrong though.

don't accept credit, make them redo it. the stainless frets are a big difference, you wont have to do fret dressings and refrets, so it saves money in the long run. it's pretty easy to tell if they are stainless though, compare it with another g&l at the store.

[suave eddie]

If you went to the trouble of a special order you should definitely get what you want.
I would think they could just swap out the neck with the nut and frets that you want rather quickly.

I know it must be disappointing but don't settle for less than what you want.

[Rdg178]

Here's my thoughts. I have two other guitars that are 40 yrs. old and no
Refrets or dressings ever. They still play great. Legacy sounds and plays great.
They did give me upgraded neck finish. If I send it back who knows what happens
Next. With the credits it still is a great guitar in my eyes for 500$ less than a fender
Of equal ( or lesser) or more money. And it's better built. I'm keeping it.
G and L lost the ball on the original order. I not giving the ball back

[JagInTheBag]

Here's my thoughts. I have two other guitars that are 40 yrs. old and no
Refrets or dressings ever. They still play great. Legacy sounds and plays great.
They did give me upgraded neck finish. If I send it back who knows what happens
Next. With the credits it still is a great guitar in my eyes for 500$ less than a fender
Of equal ( or lesser) or more money. And it's better built. I'm keeping it.
G and L lost the ball on the original order. I not giving the ball back

Before you hang it on the factory, ask the dealer to produce the original order sheet he sent to G&L. Between the neck finish being different than ordered, the lack of SS frets and the lack of Graph-Tech nut, it seems either your Dealer didn't check the right boxes, the field rep recorded or relayed the order wrong, or G&L misread what they received. I wager that the communication breakdown is either at the dealer or regional rep part of the equation. The factory has formal communication controls to make sure they produce what is ordered.

[suave eddie]

Here's my thoughts. I have two other guitars that are 40 yrs. old and no
Refrets or dressings ever. They still play great. Legacy sounds and plays great.
They did give me upgraded neck finish. If I send it back who knows what happens
Next. With the credits it still is a great guitar in my eyes for 500$ less than a fender
Of equal ( or lesser) or more money. And it's better built. I'm keeping it.
G and L lost the ball on the original order. I not giving the ball back

Before you hang it on the factory, ask the dealer to produce the original order sheet he sent to G&L. Between the neck finish being different than ordered, the lack of SS frets and the lack of Graph-Tech nut, it seems either your Dealer didn't check the right boxes, the field rep recorded or relayed the order wrong, or G&L misread what they received. I wager that the communication breakdown is either at the dealer or regional rep part of the equation. The factory has formal communication controls to make sure they produce what is ordered.

Exactly what I was getting at................

[Craig]

Here's my thoughts. I have two other guitars that are 40 yrs. old and no
Refrets or dressings ever. They still play great. Legacy sounds and plays great.
They did give me upgraded neck finish. If I send it back who knows what happens
Next. With the credits it still is a great guitar in my eyes for 500$ less than a fender
Of equal ( or lesser) or more money. And it's better built. I'm keeping it.
G and L lost the ball on the original order. I not giving the ball back

Before you hang it on the factory, ask the dealer to produce the original order sheet he sent to G&L. Between the neck finish being different than ordered, the lack of SS frets and the lack of Graph-Tech nut, it seems either your Dealer didn't check the right boxes, the field rep recorded or relayed the order wrong, or G&L misread what they received. I wager that the communication breakdown is either at the dealer or regional rep part of the equation. The factory has formal communication controls to make sure they produce what is ordered.

... And since the G&L factory is closed for the holidays (12/24 - 1/2/13), we will not be able to find out the order details in their order system sent to the
factory until after that time.

I don't know why this dealer would even deliver this guitar to you when it was clearly not to your order specifications.
I do suggest you return it to the dealer after 1/2 and have them get the guitar you ordered.

Let us know how it is resolved and do post a photo of the guitar.