SO a quick update from musicians friend support here.
basically, they're telling me that G&L is telling them there's nothing they can do about it whatsoever lol..so MF is offering me either a return exchange or a discount. i don't want either; i just want a cam replacement..
"Dear jason,
We apologize for the delay. I spoke with G&L, and unfortunately they do not have replacement parts for that bridge. However, we can give you a discount on your guitar if we have not already, or we can set up an exchange. Let us know what you would like to do.
We appreciate you choosing MusiciansFriend.com
Please feel free to contact us if you have any other questions or concerns, or if you are not completely satisfied with the service you have received from us today. We appreciate your feedback."
now, i'm going to wait to reply because i guess the logical choice is to get in touch with kahler first and see if they've got any warranty. they sell cams seperatley, so it shouldn't be too hard...but i wonder if they'll stand by the product, when it seems G&L is just saying "nope" since the trem is a kahler..
any thoughts?
*edit*
and so far, Kahler is NO help either. i wrote them an email explaining everything to their "warranty and service email" and to inquire about what they warranty is..here's the response i got:
"Hi Jason,
Thanks for the email.
I understand what you are speaking about. This is correct… if you are not using heat shrinked strings then they will gouge the cam. This being said… you might be able to fix the amount of friction on the cam with a setup… leep in mind this is simply an idea… not 100% sure. If you go to
www.youtube.com/kahlerusatrems and watch the kahler 101 set up videos, it should help you.
If you are interested in buying a whole new cam, please click on the link.
http://www.kahlerusa.com/scripts/prodLi ... ategory=27
Best Regards,
-David, Team Kahler
Kahler International Inc.
1836 Ord Way
Oceanside, CA 92056"
there's no way i'm going to BUY a new cam, when this def. isn't user error. hmm. so i wrote back explaining that, we'll see what they say.