Wed Jul 14, 2010 3:22 pm
This question is for anyone who purchased a 2007 F-100 Return Edition or a 2007 Phyllis Blonde new. Factory Tour DVDs were supplied with these instruments and I received a postcard with the guitar to send into G&L to order this DVD as it wasn't available when the guitar was shipped to the dealer. I sent it in Mid March and have not received it or heard from anyone. I should probably contact G&L but am not sure who to contact. Has anyone else received this DVD or experienced this?
Thanks--Darwin
Wed Jul 14, 2010 11:03 pm
darwinohm wrote:This question is for anyone who purchased a 2007 F-100 Return Edition or a 2007 Phyllis Blonde new. Factory Tour DVDs were supplied with these instruments and I received a postcard with the guitar to send into G&L to order this DVD as it wasn't available when the guitar was shipped to the dealer. I sent it in Mid March and have not received it or heard from anyone. I should probably contact G&L but am not sure who to contact. Has anyone else received this DVD or experienced this?
Thanks--Darwin
Hi Darwin,
You should contact Contact Mike Castaldo at
mcastaldo@glguitars.com or Chris Robosan at
repairs@glguitars.com.
This contact information is on G&L's main website on the
Support page.
Hope this helps.
Thu Jul 15, 2010 7:14 am
Thanks Craig. Will do!-- Darwin
Thu Jul 15, 2010 8:41 am
Per Craigs advice I sent an e-mail to Mike Castaldo this morning. He responded in less than an hour and a half latter by saying that they would send me one asap. Now, that is what I call customer service!!!!! Couldn't be finer as I'm sure the California factory just opened for the day. Thanks G&L and Craig.-- Darwin
Thu Jul 15, 2010 9:04 am
Right on!
Tue Jul 27, 2010 11:02 am
My Factory Tour DVD arrived yesterday and it was fun to watch. Thanks to Craig and Mike for the prompt resolution of this inquiry. G&L customer service continues to be tops in my opinion. --Darwin
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